Last Updated: 9 March, 2026
These Terms of Service (“Terms”) govern your access to and use of the One at a Time platform, including our website, apps, WhatsApp experiences, AI agent, and related services (“Service”). By creating an account, connecting third-party accounts (e.g., Instagram/LinkedIn), paying any fees, or using the Service, you agree to these Terms.
Please be aware that if you subscribe to services for a term (the “Initial Term”), then the terms of your subscription will be automatically renewed for additional periods of the same duration as the Initial Term at One at a time’s then-current fee for such services, unless you cancel your subscription in accordance with the terms below.
If you do not agree to the terms given below, kindly do not use the Service.
1) Definitions
• “One at a Time,” “we,” “us,” “our”: [Legal Entity Name] and the Service.
• “User,” “you”: anyone who accesses or uses the Service.
• “Matchmaker”: the One at a Time AI agent that collects your inputs, curates introductions, facilitates the “one profile at a time” flow, coordinates date planning at Partner Cafés, and enables limited Masked Chat for last-minute logistics. The Service is designed to operate with no routine human intervention; however, in limited cases (e.g., safety incidents, suspected fraud/impersonation, legal requests, technical failures, or policy enforcement), human moderators may review or intervene.
• “Verified Profile”: a user account approved through our verification steps (including third-party connection checks and other signals we use).
• “Introduction”: the presentation of one potential profile to another user through the Service.
• “Match”: when two users mutually indicate interest through the Service.
• “Partner Café”: a café/venue that has a relationship with One at a Time and is eligible for date curation and coupon redemption.
• “Masked Chat”: limited chat enabled shortly before a scheduled date that does not reveal direct contact details by default.
• “Match Fee”: the fee charged when two users become a Match, as shown at the time of matching.
• “Coupon”: a value credit issued by One at a Time that may be redeemable only at Partner Cafés, subject to rules shown at the time of issue.
2) Eligibility
1. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher).
2. You must have the legal capacity to enter into these Terms.
3. You are responsible for ensuring your use of the Service complies with applicable laws.
We may request proof of age and may suspend or delete accounts we reasonably suspect violate these requirements.
3) Account Creation, Verification, and Approval
3.1 Verified Profiles only
The Service is available only to Verified Profiles. Verification is a safety and quality filter, not a guarantee.
3.2 Third-party account connection (Instagram / LinkedIn)
To verify profiles and improve trust, we may require you to connect Instagram and/or LinkedIn (or other services we support). By connecting, you authorize us to access basic permitted profile information to:
• verify authenticity and reduce impersonation,
• confirm basic profile consistency,
• improve safety and match quality.
You represent that you have the right to connect and authorize access to these accounts. You agree to comply with the third-party platforms’ terms. We are not responsible for third-party outages, changes, or restrictions.
3.3 Approval is discretionary
We may approve, deny, suspend, or revoke verification at our discretion, including for safety concerns, suspected fraud, policy violations, or inability to verify identity.
3.4 Account security
You are responsible for safeguarding your account and devices. Notify us immediately if you suspect unauthorized access.
4) How the Service Works (No Guarantees)
The Service is designed to:
1. verify users (Verified Profiles only),
2. introduce users one profile at a time,
3. confirm a Match only after mutual interest,
4. provide AI-led date co-curation through the Matchmaker,
5. enable Masked Chat approximately one (1) hour before the date for last-minute logistics and vibe checks (contact details are not shared by default),
6. facilitate the date at a Partner Café.
We do not guarantee:
• that you will receive introductions,
• that any introduction will become a match,
• that a match will result in a date,
• compatibility, chemistry, behaviour, outcomes, or safety.
Dating involves inherent risks, including risks of meeting strangers.
5) User Content and Conduct Rules
5.1 Your content must be truthful
You agree that the information you provide (photos, answers, preferences, descriptions, etc.) will be accurate and not misleading. You may not impersonate anyone or misrepresent your identity, age, relationship status, employment, or intentions.
5.2 Prohibited behaviour
You may not:
• impersonate or use someone else’s identity/photos/accounts,
• harass, stalk, intimidate, threaten, or shame others,
• use hate speech or discriminatory content,
• solicit money, gifts, financial information, or run scams,
• promote illegal activity, trafficking, or exploitation,
• share someone’s private info (doxxing),
• attempt to bypass verification, the one-at-a-time flow, or other safety features,
• reverse engineer, scrape, or abuse the Service.
5.3 No sharing other users’ photos or identity outside the platform
You are strictly prohibited from copying, capturing, screenshotting, downloading, recording, storing, transmitting, reproducing, publishing, displaying, forwarding, or otherwise sharing any personal data, photographs, profile information, messages, or identifying details of any other user outside the Service, in any form or by any means, without that user’s prior explicit, written, and verifiable consent.
For the purpose of this clause, “personal data” shall have the meaning assigned under the Digital Personal Data Protection Act, 2023 (India), and includes any information that can directly or indirectly identify an individual.
This prohibition applies to all modes of sharing, including but not limited to:
• WhatsApp, Instagram, Telegram, Signal, Facebook, X (Twitter), or any other social media platform
• Private or public groups
• Forums, blogs, websites, or online communities
• Email, cloud storage, AirDrop, screen recording, or any digital transfer method
• Sharing with friends, family, colleagues, or third parties
Any unauthorized disclosure, distribution, or misuse of another user’s personal data may constitute:
• A violation of the Information Technology Act, 2000 (including applicable rules thereunder)
• A breach of the Digital Personal Data Protection Act, 2023
• An infringement of privacy and personality rights under applicable civil and criminal laws
Consequences of violation may include, without limitation:
• Immediate suspension or permanent ban from the Service without notice
• Forfeiture of any paid fees
• Reporting to appropriate law enforcement authorities
• Initiation of civil and/or criminal proceedings
• Claims for damages, penalties, indemnification, and legal costs
The Service reserves the right to cooperate fully with governmental and regulatory authorities in enforcing applicable data protection and cyber laws.
Exception: Limited sharing of relevant information is permitted strictly for the purpose of reporting abuse, harassment, fraud, safety threats, or unlawful conduct to the Service and/or competent law enforcement authorities, to the extent permitted under applicable law.
By using the Service, you acknowledge that you understand your obligations as a data handler of any personal data you access and agree to comply fully with all applicable data protection and cyber laws.
5.4 Consent and respectful behaviour
You agree to respect boundaries and consent. You may not pressure users into sharing personal details or meeting outside the Service flow.
6) Partner Café–Only Date Curation
6.1 Partner Café requirement
All dates curated through the Service are designed to occur only at Partner Cafés. If you choose to meet elsewhere, that is outside the Service flow, and we may not be able to coordinate logistics or apply Coupons/benefits.
6.2 Partner Cafés are third parties
Partner Cafés are independent businesses and are not our employees or agents. We are not responsible for their services, staff actions, availability, pricing, or venue conditions.
6.3 Venue awareness
You acknowledge that Partner Cafés may be aware that you are visiting as part of a One at a Time date experience (for example, to support reservations and coupon redemption).
7) Masked Chat and Contact Information
1. Masked Chat is limited and may be enabled only close to the scheduled date time (e.g., ~1 hour before).
2. Masked Chat is intended for last-minute logistics and vibe checks.
3. We do not share direct contact details (phone/email) by default.
4. You agree not to request, pressure, or induce another user to share personal contact details or social handles, or to move communication off-platform before the date.
5. Masked Chat may be automatically moderated and may be restricted for safety and enforcement.
8) AI Matchmaker, Automated Decisions, and Limited Human Review
8.1 AI-first service
One at a Time is an AI-first dating service. The Matchmaker is primarily an automated AI system that:
• processes your onboarding answers, preferences, and feedback,
• curates introductions and enforces “one at a time,”
• supports date co-curation at Partner Cafés after a mutual Match,
• helps run safety filters, fraud detection, and misuse detection.
8.2 No promise of accuracy or outcomes
AI can be wrong. The Matchmaker’s suggestions (including date ideas, timing, conversation prompts, and logistics prompts) are recommendations only. We do not guarantee compatibility, chemistry, conduct, or outcomes.
8.3 Automated decisioning
Certain decisions may be automated, including:
• verification/approval signals,
• introduction sequencing,
• match flow enforcement (e.g., pausing new intros after a match),
• safety/risk scoring,
• restrictions on chat or access.
8.4 Limited human intervention
Humans do not routinely intervene. However, we may review or intervene when necessary for:
• investigating reports or safety incidents,
• suspected impersonation/fraud or policy violations,
• legal compliance requests,
• technical failures or account access issues,
• preventing imminent harm.
8.5 User responsibility
You remain responsible for your actions and choices, including meeting someone in person. Do not treat the Matchmaker as professional advice (legal, medical, or safety advice).
9) Data, Privacy, and Consent
9.1 Inputs you provide
We process your onboarding answers, preferences, feedback, and Service interactions to operate and improve the Service, including personalization and safety.
9.2 Third-party data access
If you connect Instagram/LinkedIn, we may collect permitted basic profile information for verification and quality/safety.
9.3 AI processing disclosure
By using the Service, you consent to your information being processed by automated systems (including AI models) to provide matching, personalization, safety controls, and abuse prevention.
9.4 Privacy Policy
Our data practices are described in our Privacy Policy: [Insert Link]. If these Terms conflict with the Privacy Policy regarding data handling, the Privacy Policy controls.
9.5 Sensitive information
Do not share sensitive personal data (government IDs, passwords, financial data) in the Service. If you do, you do so at your own risk.
10) Reporting, Moderation, and Enforcement
You can report abuse or suspicious activity at: report@oneatatime.io. We may investigate and take action including warnings, content removal, feature restriction, suspension, or permanent bans. We may cooperate with law enforcement as required by law or necessary to protect safety.
11) Impersonation, Identity Misuse, and Fraud
Fake profiles, stolen photos, or impersonation are strictly prohibited. We may permanently ban accounts involved in identity misuse and pursue legal remedies where appropriate.
12) Payments, Match Fees, Coupons, and Redemption
12.1 When we charge
We charge a Match Fee when two users become a Match through the Service (mutual agreement). The fee and payment method will be displayed at the time of matching.
12.3 Coupon structure going forward
Going forward, a portion of the Match Fee may be allocated toward:
• operations and platform costs, and
• a Coupon credit that the matched users may redeem at Partner Cafés for their date, subject to the rules shown at the time.
The exact split, Coupon value, and redemption rules may change over time and will be displayed before payment or redemption.
12.4 Coupon rules
Coupons:
• are redeemable only at Partner Cafés and only through approved flows,
• may have expiry dates, minimum spend, or usage limits,
• may be non-transferable and non-cash-redeemable,
• may be void if fraud, misuse, or policy violations are detected.
12.5 Refunds and cancellations
Refund eligibility (if any) depends on:
• whether a match was confirmed,
• whether a date was scheduled,
• whether the Coupon was redeemed,
• misuse, fraud, or policy violations.
Our refund/cancellation rules will be stated at checkout or in a separate policy: [Insert Link/Policy]. If none is provided, refunds are not guaranteed.
13) Third-Party Services and Links
The Service may integrate third-party platforms (Instagram/LinkedIn) or link to third-party services (including Partner Cafés). We do not control third parties and are not responsible for their policies, outages, or actions.
14) Disclaimers (Important)
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee:
• user identity authenticity beyond our verification filters,
• user conduct,
• that meetings will occur or be safe,
• any specific outcome or relationship success.
15) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
• WE ARE NOT LIABLE FOR OFF-PLATFORM OR IN-PERSON INTERACTIONS, INCLUDING ASSAULT, HARASSMENT, FRAUD, THEFT, OR EMOTIONAL DISTRESS.
• OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE LAST [3/6/12] MONTHS OR ₹[X], WHICHEVER IS GREATER (OR ZERO IF YOU PAID NOTHING), UNLESS LAW REQUIRES OTHERWISE.
Some jurisdictions limit these exclusions; where required, limits apply to the maximum extent permitted.
16) Indemnity
You agree to indemnify and hold harmless One at a Time and its team from claims, damages, losses, and expenses (including legal fees) arising from:
• your use of the Service,
• your violation of these Terms,
• your interactions with other users or Partner Cafés,
• your content,
• your impersonation, fraud, or misuse of identity
17) Termination and Account Deletion
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or create risk/harm.
Account deletion requests: You can delete your account from here -> "Account Deletion" . We may retain certain information as required for legal, safety, and fraud-prevention purposes (see Privacy Policy).
18) Dispute Resolution and Governing Law
This term shall be governed by, and interpreted in accordance with, the laws of India and the courts at Chennai, India shall exclusive jurisdiction.
18.1 Dispute Resolution: In the event of any dispute, claim, controversy, or difference of any kind (“Dispute”) arising out of or relating to these Terms, use of the Service, payments, Match Fees, or Coupons, suspension or termination of accounts, user interactions, or any rights or obligations hereunder, the parties shall first attempt to resolve the Dispute through good faith negotiations. A written notice describing the Dispute must be sent to the other party. If the Dispute is not resolved within thirty (30) days from the date of such notice, the Dispute shall be referred to arbitration in accordance with Clause below.
In the event that such a Dispute cannot be resolved by negotiation within thirty (30) days of the Dispute has arisen, such Dispute shall be referred to binding arbitration and determined in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The place of arbitration and the seat of arbitral proceedings shall be [Insert details], India. Any arbitral proceeding begun pursuant to any reference made under this Agreement shall be conducted in the English language. The decision of the arbitral tribunal and any award given by the majority of the arbitral tribunal shall be final and binding upon the parties.
18.2 Appointment of Arbitral Tribunal: The arbitral tribunal shall be composed of one sole arbitrator if the parties so agree. Failing such Agreement within a period of (10) days of the end of the conciliation process provided for in sub-clause (a) hereof, the arbitral tribunal shall comprise two arbitrators, one arbitrator shall be appointed by the One at a time and one arbitrator shall be appointed by the User and both such arbitrators shall appoint a Presiding Arbitrator in accordance with the provisions of Arbitration and Conciliation Act, 1996.
18.3 Conduct of Arbitral Proceedings: The parties, recognizing the necessity that any arbitral proceeding be concluded expeditiously, agree:
a. to carry out in full, promptly and without delay such procedural orders or directions as may be made by the arbitral tribunal from time to time.
b. to carry out in full, promptly and without delay such interim measures of protection as may be ordered by the arbitral tribunal.
c. to co-operate with each other and with the arbitral tribunal in the conduct of any arbitral proceeding with a view to enable the arbitral tribunal to conclude the proceeding (so far as may be practicable), by means of a final arbitral award within a period of 2 months from the date upon which recourse to arbitration was initiated by the service of a notice of arbitration.
d. that questions of procedure may be decided by the Presiding arbitrator, as he or she deems fit, and that the presiding arbitrator is authorized accordingly.
e. the arbitral tribunal may determine in their discretion, that (a) no oral hearing is held (unless it considers any such hearing to be either necessary or appropriate) and (b) accordingly any arbitral proceeding be conducted (in whole or in part) upon the basis of documents and other materials.
f. The arbitral tribunal shall have the power to award costs to the parties.
19) Changes to These Terms
We may update these Terms. If changes are material, we will notify you. Continued use after the effective date means you accept the updated Terms.
20) Contact
Support / Safety / Legal: support@oneatatime.io
Email: support@oneatatime.io
Address: KG Chandra Vista, Semmencheri, Rajiv Gandhi Salai, Chennai- 600119